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["https://apps.mtc.byu.edu/jira/sr/jira.issueviews:searchrequest-excel-current-fields/12950/SearchRequest-12950.xls?tempMax=1000"]
["Customer Satisfaction Survey Generator"]
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["Generic message to be sent to people:"]
["Please Rate your experience  with the Service Desk.  We work hard to improve our service to our customers and would appreciate your feedback!  Thank you!"]
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[null,null,"https://apps.mtc.byu.edu/jira/browse/ITSD-41841"]

{"sheet":"general_report","index":1,"n_rows":310,"n_cols":13,"rows_kept":310,"cut":false,"hidden":false,"merged":[[0,0,0,12],[1,0,1,12],[2,0,2,12],[309,0,309,12]]}
[]
["7 Days (MTC Technology)"]
["Displaying 305 issues at 19/Nov/10 11:08 AM."]
["Key","Assignee","Reporter","Group/Department","Component/s","Status","Priority","Created","Resolved","Updated","Root Cause","Location","Summary"]
["ITSD-41795","Caroline Williams","Jacob LaMarr","*Teacher","Other","Closed","Minor","2010-11-19T10:31:00","2010-11-19T10:39:00","2010-11-19T10:39:00","Other","18M","Christmas party"]
["ITSD-41793","Caroline Williams","Jacob LaMarr","*Missionary","Other","Closed","Minor","2010-11-19T10:25:00","2010-11-19T10:40:00","2010-11-19T10:40:00","Other","18M","Christmas part"]
["ITSD-41791","Caroline Williams","Vogeler, Kirsti","*Teacher","Other","Closed","Minor","2010-11-19T10:23:00","2010-11-19T10:41:00","2010-11-19T10:41:00","Other","18M","christmas reception"]
["ITSD-41790","Jonathan Willingham","Amor Larson","Ecclesiastical","SW - Microsoft Outlook (Email)","Closed","Major","2010-11-19T10:16:00","2010-11-19T10:18:00","2010-11-19T10:18:00","--Not Selected--","A110","Junk email"]
["ITSD-41789","Jonathan Willingham","Jonathan Willingham","Ecclesiastical","SW--Other","Closed","Major","2010-11-19T10:12:00","2010-11-19T10:12:00","2010-11-19T10:14:00","Other","A138","Missionary tracker SQL error"]
["ITSD-41788","Sam Jarman","Sam Jarman","International MTCs","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-19T10:04:00","2010-11-19T10:12:00","2010-11-19T10:12:00","Printer Not Installed","1mA-108","Sister Beeson was unable to print"]
["ITSD-41787","Sam Jarman","Sam Jarman","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Closed","Major","2010-11-19T09:56:00","2010-11-19T09:57:00","2010-11-19T09:57:00","Software Bug","1mc114","Teacher is unable to open link to 16 billion youtube video"]
["ITSD-41786","Sam Jarman","Grant Gillum","IT Dept.","SW--Other","Closed","Major","2010-11-19T09:48:00","2010-11-19T09:52:00","2010-11-19T11:05:00","Wanted Information","18M-201","CD Printing software not working"]
["ITSD-41785","Sam Jarman","Jan Carter","Ecclesiastical","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-19T09:42:00","2010-11-19T09:43:00","2010-11-19T09:44:00","Need Toner / Paper","1mA-104","Toner needs to be replaced"]
["ITSD-41784","Melia Fonoimoana","Andrew Smith","*Teacher","Other","Closed","Trivial","2010-11-19T09:29:00","2010-11-19T09:45:00","2010-11-19T09:45:00","Other","1MB154","Fwd: MTC Christmas Reception"]
["ITSD-41783","Melia Fonoimoana","Kerissa Michelle Green","*Teacher","Other","Closed","Trivial","2010-11-19T09:27:00","2010-11-19T09:46:00","2010-11-19T09:46:00","Other","1MB154","RSVP"]
["ITSD-41781","Melia Fonoimoana","Sheree Olsen","*Teacher","Other","Closed","Trivial","2010-11-18T22:39:00","2010-11-19T07:41:00","2010-11-19T07:41:00","Other","1MB154","RSVP"]
["ITSD-41780","Melia Fonoimoana","Vince Inglima","*Teacher","Other","Closed","Trivial","2010-11-18T22:29:00","2010-11-19T07:43:00","2010-11-19T07:43:00","Other","1MB154","Christmas party"]
["ITSD-41779","Devon Renshaw","Devon Renshaw","*Teacher","Other","Closed","Minor","2010-11-18T19:35:00","2010-11-18T19:36:00","2010-11-18T19:36:00","Wanted Information","class","part-time Christmas activity"]
["ITSD-41778","Devon Renshaw","Thomas Meyer","*Teacher","Other","Closed","Trivial","2010-11-18T19:30:00","2010-11-18T19:33:00","2010-11-18T19:33:00","Other","1mb154","Christmas activity"]
["ITSD-41777","Devon Renshaw","Devon Renshaw","*Teacher","Other","Closed","Trivial","2010-11-18T19:27:00","2010-11-18T19:29:00","2010-11-18T19:30:00","Other","1mb154","Christmas activity"]
["ITSD-41776","Devon Renshaw","Devon Renshaw","*Missionary","SW - Internet / Intranet","Closed","Minor","2010-11-18T18:51:00","2010-11-18T18:53:00","2010-11-18T18:53:00","Access Rights","1M-B154","Missionary needs to use our computer"]
["ITSD-41774","Devon Renshaw","Sharon Murano","Administration","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-18T18:09:00","2010-11-18T18:12:00","2010-11-18T18:15:00","Configured Incorrectly","1MA114","-Branch pres. Xerox copy machine is locked."]
["ITSD-41773","Amy Mann","Jorge Chauca","*Teacher","Other","Closed","Major","2010-11-18T18:05:00","2010-11-18T18:12:00","2010-11-18T18:12:00","Not Applicable","x","Christmas Activity RSVP"]
["ITSD-41772","Amy Mann","Chuck Krebs","*Teacher","Other","Closed","Major","2010-11-18T17:53:00","2010-11-18T18:11:00","2010-11-18T18:11:00","Not Applicable","x","christmas devotional RSVP"]
["ITSD-41771","Service Desk Repeating Tickets","Devon Renshaw","*Missionary","SW - Internet / Intranet","Closed","Minor","2010-11-18T17:53:00","2010-11-18T17:55:00","2010-11-18T18:15:00","Other","1M-B154","Missionary needs to use our computer"]
["ITSD-41770","Amy Mann","Aaron Terry","*Teacher","Obsolete - Novell/Zenworks","Closed","Major","2010-11-18T17:45:00","2010-11-18T18:10:00","2010-11-18T18:10:00","Not Applicable","x","Fwd: Part-time christmas activity"]
["ITSD-41768","Clay Hardman","Patrick Matheson","*Teacher","Other","Closed","Major","2010-11-18T17:21:00","2010-11-18T17:25:00","2010-11-18T17:26:00","Not Applicable","1MB154","RSVP"]
["ITSD-41767","Clay Hardman","Crystal Parker","*Teacher","Other","Closed","Major","2010-11-18T17:19:00","2010-11-18T17:27:00","2010-11-18T17:27:00","Not Applicable","1MB154","Christmas Activity"]
["ITSD-41762","Clay Hardman","Jeffrey Whitlock","*Teacher","Other","Closed","Major","2010-11-18T15:59:00","2010-11-18T16:03:00","2010-11-18T16:04:00","Not Applicable","1MB154","Christmas Meeting"]
["ITSD-41761","Clay Hardman","Denise Mumford","*Teacher","Other","Closed","Major","2010-11-18T15:59:00","2010-11-18T16:04:00","2010-11-18T16:05:00","Not Applicable","1MB154","Christmas Activity"]
["ITSD-41760","Clay Hardman","Jonathan Ammons","*Teacher","Other","Closed","Major","2010-11-18T15:20:00","2010-11-18T15:25:00","2010-11-18T15:25:00","Not Applicable","1MB154","MTC Christmas Reception"]
["ITSD-41759","Devon Renshaw","Mack Drzayich","Training","Video Conference (webcam, Skype, etc.)","Closed","Minor","2010-11-18T15:15:00","2010-11-18T15:18:00","2010-11-18T15:18:00","Access Rights","4m12309","Can't Download New Version Of Skype"]
["ITSD-41758","Clay Hardman","Seth Halling","*Teacher","Other","Closed","Major","2010-11-18T15:08:00","2010-11-18T15:24:00","2010-11-18T15:25:00","Not Applicable","1MB154","FW: Part-time Christmas Openhouse"]
["ITSD-41757","Clay Hardman","David Dean","*Teacher","Other","Closed","Major","2010-11-18T14:44:00","2010-11-18T14:54:00","2010-11-18T14:54:00","Not Applicable","1MB154","Christmas Activity RSVP"]
["ITSD-41756","Clay Hardman","Stephen Merrill","*Teacher","Other","Closed","Major","2010-11-18T14:34:00","2010-11-18T15:01:00","2010-11-18T15:01:00","Not Applicable","1B154","MTC Christmas Activity"]
["ITSD-41755","Clay Hardman","Nate Nelson","*Teacher","Other","Closed","Major","2010-11-18T14:21:00","2010-11-18T14:25:00","2010-11-18T14:25:00","Not Applicable","1MB154","RSVP"]
["ITSD-41754","Clay Hardman","Megan Risa Swan","*Teacher","Other","Closed","Major","2010-11-18T14:01:00","2010-11-18T14:26:00","2010-11-18T14:26:00","Not Applicable","1MB154","Fwd: RSVP"]
["ITSD-41752","Clay Hardman","Harindranto Rasolo","*Teacher","Other","Closed","Major","2010-11-18T13:47:00","2010-11-18T14:29:00","2010-11-18T14:29:00","Not Applicable","1MB154","Christmas Activity"]
["ITSD-41751","Clay Hardman","Trevor Ross","*Teacher","Other","Closed","Major","2010-11-18T13:45:00","2010-11-18T14:30:00","2010-11-18T14:30:00","Not Applicable","1MB154","Part-Time Employee Christmas activity"]
["ITSD-41750","Clay Hardman","Jonathan Porter","*Teacher","Other","Closed","Major","2010-11-18T13:43:00","2010-11-18T14:23:00","2010-11-18T14:23:00","Not Applicable","1MB154","Christmas activity RSVP"]
["ITSD-41748","Clay Hardman","Melanie Roubicek","*Teacher","Other","Closed","Major","2010-11-18T13:25:00","2010-11-18T13:35:00","2010-11-18T13:35:00","Not Applicable","1MB154","christmas dinner"]
["ITSD-41747","Bryan Braun","Kory Stevens","*Teacher","Other","Closed","Major","2010-11-18T13:15:00","2010-11-18T13:20:00","2010-11-18T13:20:00","Wanted Information","1M B154","Christmas Party"]
["ITSD-41746","Bryan Braun","Briana Harlan","*Teacher","Other","Closed","Major","2010-11-18T13:09:00","2010-11-18T13:19:00","2010-11-18T13:19:00","Wanted Information","1M B154","RSVP for part-time Christmas Activity"]
["ITSD-41745","Clay Hardman",888204729,"*Missionary","SW - TALL","Closed","Major","2010-11-18T12:57:00","2010-11-18T14:43:00","2010-11-18T14:43:00","Software Bug","18M53302","Tall, tests not showing up."]
["ITSD-41744","Bryan Braun","Chris Billings","Training","HW - Monitor","Closed","Major","2010-11-18T12:46:00","2010-11-18T12:48:00","2010-11-18T12:48:00","HW Driver / Fail / Malfunction","1M B154","Mac Book Pro won't turn on or display anything on the screen"]
["ITSD-41743","Clay Hardman",888204729,"*Missionary","SW - TALL","Closed","Major","2010-11-18T12:41:00","2010-11-18T14:51:00","2010-11-18T14:52:00","Software Bug","18M53302","Tall, problem seeing tests"]
["ITSD-41742","Bryan Braun","Bryan Braun","IT Dept.","SW - MyLDSMail","Closed","Minor","2010-11-18T12:11:00","2010-11-18T12:17:00","2010-11-18T12:17:00","Need Training","1M B154","Pre-MTC Elder trying to set up his email account"]
["ITSD-41740","Sam Jarman","Monica Baldwin","Training","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-18T12:05:00","2010-11-18T12:09:00","2010-11-18T12:09:00","Need Toner / Paper","18m140","Toner needs to be replaced"]
["ITSD-41739","Sam Jarman","Kathleen E. Lund","Training","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-18T12:04:00","2010-11-18T12:10:00","2010-11-18T12:10:00","Need Toner / Paper","18m140","Toner needs to be replaced"]
["ITSD-41738","Bryan Braun","Bryan Braun","IT Dept.","SW - MyLDSMail","Closed","Trivial","2010-11-18T11:47:00","2010-11-18T12:02:00","2010-11-18T12:02:00","Wanted Information","1M B154","Parent with Email questions"]
["ITSD-41737","David Oakes","Zachary Duvall","*Teacher","HW - Phone/Pager","Closed","Minor","2010-11-18T11:35:00","2010-11-18T11:41:00","2010-11-18T11:41:00","Other","service desk","RE: Part-time Christmas Activity"]
["ITSD-41736","David Oakes","Christopher Reed","*Missionary","HW - Phone/Pager","Closed","Major","2010-11-18T11:35:00","2010-11-18T11:39:00","2010-11-18T11:39:00","Other","service desk","cell phone not connecting to the server"]
["ITSD-41735","David Oakes","Quinten Barney","*Teacher","Other","Closed","Major","2010-11-18T10:53:00","2010-11-18T11:04:00","2010-11-18T11:04:00","Other","lab","RSVPing for the Christmas Party"]
["ITSD-41734","Amy Mann","Parker Andrus","*Teacher","Other","Closed","Major","2010-11-18T10:10:00","2010-11-18T10:14:00","2010-11-18T10:15:00","Not Applicable","x","Christmas Activity"]
["ITSD-41733","Amy Mann","Peter Black","*Teacher","Other","Closed","Major","2010-11-18T09:55:00","2010-11-18T10:10:00","2010-11-18T10:10:00","Not Applicable","x","rsvp"]
["ITSD-41732","Melia Fonoimoana","Jim Low","IT Dept.","SW - TALL","Closed","Major","2010-11-18T09:40:00","2010-11-18T09:44:00","2010-11-18T09:44:00","Need Training","1MB154","Unable to log in to TALL"]
["ITSD-41731","David Oakes","Nathan Van De Graaff","*Teacher","Other","Closed","Minor","2010-11-18T09:23:00","2010-11-18T09:42:00","2010-11-18T09:42:00","Other","service desk","Christmas Party"]
["ITSD-41730","Jonathan Willingham","Shane Littlefield","Training","Other","Closed","Major","2010-11-18T09:23:00","2010-11-19T07:50:00","2010-11-19T07:50:00","Other","18M132","Can't install scanner updates"]
["ITSD-41729","Jonathan Willingham","Jace Mattinson","*Teacher","HW--Other","Closed","Major","2010-11-18T08:29:00","2010-11-18T08:47:00","2010-11-18T08:47:00","--Not Selected--","mtc","RSVP"]
["ITSD-41728","Melia Fonoimoana","Marcus Wilkes","*Teacher","Other","Closed","Trivial","2010-11-18T08:21:00","2010-11-18T08:29:00","2010-11-18T08:29:00","Other","1MB154","chrstmas party rsvp"]
["ITSD-41727","David Oakes","David Oakes","Operations (eg. info, HR, security)","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-18T08:18:00","2010-11-18T08:19:00","2010-11-18T08:19:00","Need Toner / Paper","service desk","International needs toner replaced"]
["ITSD-41726","Amy Mann","Jordan Hepworth","*Teacher","Other","Closed","Major","2010-11-18T08:09:00","2010-11-18T08:19:00","2010-11-18T08:19:00","Not Applicable","x","Christmas"]
["ITSD-41725","Jonathan Willingham","Ben St Clair","Training","HW--Other","Closed","Major","2010-11-18T07:54:00","2010-11-18T08:42:00","2010-11-18T08:42:00","--Not Selected--","18M130","Connect a computer to a projector"]
["ITSD-41724","Jonathan Willingham","Mccade Powell","*Teacher","Other","Closed","Major","2010-11-18T00:50:00","2010-11-18T08:43:00","2010-11-18T08:43:00","--Not Selected--","mtc","Christmas Party"]
["ITSD-41723","Jonathan Willingham","Rob Starling","*Teacher","Other","Closed","Major","2010-11-17T23:54:00","2010-11-18T08:43:00","2010-11-18T08:44:00","--Not Selected--","mtc","christmas party"]
["ITSD-41722","Jonathan Willingham","Baba Yoshiya","*Teacher","Other","Closed","Major","2010-11-17T22:52:00","2010-11-18T08:44:00","2010-11-18T08:44:00","--Not Selected--","mtc","Part-time Christmas activity"]
["ITSD-41721","Jonathan Willingham","Jarom Auna","*Teacher","Other","Closed","Major","2010-11-17T22:48:00","2010-11-18T08:45:00","2010-11-18T08:45:00","--Not Selected--","mtc","christmas reception"]
["ITSD-41720","Jonathan Willingham","Cynthia Lew","*Teacher","Other","Closed","Major","2010-11-17T22:08:00","2010-11-18T08:46:00","2010-11-18T08:46:00","--Not Selected--","mtc","RSVP for Part-time Christmas Activity"]
["ITSD-41719","Jonathan Willingham","Steve Hale","*Teacher","Other","Closed","Major","2010-11-17T20:20:00","2010-11-18T08:41:00","2010-11-18T08:41:00","--Not Selected--","mtc","Christmas Activity"]
["ITSD-41718","David Oakes","Mark Breinholt","Administration","Other","Closed","Major","2010-11-17T20:01:00","2010-11-17T20:02:00","2010-11-17T20:02:00","Need Training","service desk","wants to know how to back up files on external hard drive"]
["ITSD-41717","David Oakes","David Oakes","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-17T19:59:00","2010-11-17T19:59:00","2010-11-17T19:59:00","User Account / Password","1MB154","Elder needs to setup new myldsmail account"]
["ITSD-41716","David Oakes",888214084,"*Missionary","SW - MyLDSMail","Closed","Major","2010-11-17T19:57:00","2010-11-17T19:58:00","2010-11-17T19:59:00","User Account / Password","1MB154","Elder needs to setup new myldsmail account"]
["ITSD-41715","David Oakes","Johnson, Maria","Training","SW - Internet / Intranet","Closed","Minor","2010-11-17T19:52:00","2010-11-17T19:53:00","2010-11-17T19:54:00","Need Training","4m121johnsonm","Wants to know what to do with the prompt to run java update"]
["ITSD-41714","David Oakes","Johnson, Maria","Training","SW - Microsoft Windows (e.g. domain, policy)","Closed","Major","2010-11-17T19:49:00","2010-11-17T19:51:00","2010-11-17T19:52:00","Need Training","4m121johnsonm","Wants to know how to add shortcut to task bar"]
["ITSD-41712","Service Desk Repeating Tickets","David Oakes","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-17T19:43:00","2010-11-17T19:44:00","2010-11-18T10:17:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41711","David Oakes","David Oakes","*Missionary","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-17T19:42:00","2010-11-17T19:43:00","2010-11-17T19:43:00","Need Training","service desk","Sister (and comp) needs to print out list of contacts"]
["ITSD-41710","David Oakes","David Oakes","*Missionary","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-17T19:40:00","2010-11-17T19:41:00","2010-11-17T19:42:00","Need Training","service desk","Sister needs to print out list of contacts"]
["ITSD-41709","David Oakes","Steve Gudmundson","Development","HW--Other","Resolved","Minor","2010-11-17T19:37:00","2010-11-17T19:38:00","2010-11-18T09:44:00","Other","service desk","Needs a charger for DELL laptop"]
["ITSD-41708","David Oakes","David Oakes","Training Services (eg. TRC, gym, tutors)","Other","Closed","Critical","2010-11-17T19:35:00","2010-11-17T19:36:00","2010-11-17T19:36:00","Other","18M Gym","Need media equipment taken down"]
["ITSD-41706","David Oakes","Melissa Gonzales","*Teacher","Other","Closed","Minor","2010-11-17T19:04:00","2010-11-17T19:26:00","2010-11-17T19:26:00","Other","service desk","Part-time Christmas Activity"]
["ITSD-41703","David Oakes","James Taylor","*Teacher","Other","Closed","Minor","2010-11-17T18:30:00","2010-11-17T19:25:00","2010-11-17T19:25:00","Other","service desk","Part-time Christmas reception"]
["ITSD-41702","David Oakes","Cole Crowther","*Teacher","Other","Closed","Minor","2010-11-17T17:44:00","2010-11-17T17:47:00","2010-11-17T17:47:00","Other","service desk","RSVP"]
["ITSD-41701","David Oakes","Charles Wood","*Teacher","Other","Closed","Major","2010-11-17T17:00:00","2010-11-17T17:36:00","2010-11-17T17:37:00","Wanted Information","service desk","Christmas Party activity"]
["ITSD-41700","David Oakes","Steve McCall","*Teacher","Other","Closed","Minor","2010-11-17T16:52:00","2010-11-17T17:39:00","2010-11-17T17:39:00","Other","service desk","Christmas Event"]
["ITSD-41698","David Oakes","Garrett Jestice","*Teacher","Other","Closed","Major","2010-11-17T16:42:00","2010-11-17T17:38:00","2010-11-17T17:38:00","Other","service desk","R.S.V.P."]
["ITSD-41697","Sam Jarman","Randy Evans","IT Dept.","SW--Other","Closed","Trivial","2010-11-17T16:38:00","2010-11-17T16:39:00","2010-11-17T16:39:00","Wanted Information","a117","Unable to install Goldwave"]
["ITSD-41696","Clay Hardman","David Peterson","*Teacher","Other","Closed","Major","2010-11-17T16:30:00","2010-11-17T16:32:00","2010-11-17T16:32:00","Not Applicable","1MB154","RSVP"]
["ITSD-41695","Clay Hardman","Rachel Smith","*Teacher","Other","Closed","Major","2010-11-17T16:22:00","2010-11-17T16:29:00","2010-11-17T16:29:00","Not Applicable","1MB154","RSVP- Christmas activity"]
["ITSD-41694","Clay Hardman","Bob Shelline","*Teacher","Other","Closed","Major","2010-11-17T16:18:00","2010-11-17T16:21:00","2010-11-17T16:21:00","Not Applicable","1MB154","RSVP"]
["ITSD-41693","Clay Hardman","Adam Jacobs","*Teacher","Other","Closed","Major","2010-11-17T16:18:00","2010-11-17T16:22:00","2010-11-17T16:24:00","Not Applicable","1MB154","Christmas Party"]
["ITSD-41691","Clay Hardman","Jesse Del Toro","*Teacher","Other","Closed","Major","2010-11-17T16:12:00","2010-11-17T16:16:00","2010-11-17T16:16:00","Not Applicable","1MB154","Christmas gathering"]
["ITSD-41690","Clay Hardman","Freddy Wickes","*Teacher","Other","Closed","Major","2010-11-17T16:12:00","2010-11-17T16:31:00","2010-11-17T16:31:00","Not Applicable","1MB154","christmas activity"]
["ITSD-41689","Clay Hardman","Josh Bradshaw","*Teacher","Other","Closed","Major","2010-11-17T16:04:00","2010-11-17T16:07:00","2010-11-17T16:08:00","Not Applicable","1MB154","RSVP - 3:30"]
["ITSD-41688","Clay Hardman","Kent Savage","*Teacher","Other","Closed","Major","2010-11-17T16:02:00","2010-11-17T16:09:00","2010-11-17T16:09:00","Not Applicable","1MB154","Christmas Party"]
["ITSD-41686","Clay Hardman","Michael Free","*Teacher","Other","Closed","Major","2010-11-17T15:56:00","2010-11-17T16:06:00","2010-11-17T16:06:00","Not Applicable","1MB154","Part-time Christmas Activity..."]
["ITSD-41685","Clay Hardman","Kenneth Latimer","*Teacher","Other","Closed","Trivial","2010-11-17T15:40:00","2010-11-18T16:26:00","2010-11-18T16:26:00","Not Applicable","x","Question about RSVP"]
["ITSD-41684","Sam Jarman","Craig Cosgrove","Training Services (eg. TRC, gym, tutors)","HW - Phone/Pager","Closed","Major","2010-11-17T15:37:00","2010-11-17T15:59:00","2010-11-17T15:59:00","Wanted Information","19m175","Cisco phone needed cleaning"]
["ITSD-41683","Clay Hardman","Alex Dubois","*Teacher","Other","Closed","Trivial","2010-11-17T15:32:00","2010-11-18T15:32:00","2010-11-18T15:32:00","Not Applicable","1MB154","RSVP"]
["ITSD-41682","Clay Hardman","Camille Okoren","*Teacher","Other","Closed","Major","2010-11-17T15:28:00","2010-11-17T15:30:00","2010-11-17T15:30:00","Not Applicable","1MB154","christmas party"]
["ITSD-41681","Clay Hardman","Erin Tueller","*Teacher","Other","Closed","Major","2010-11-17T15:20:00","2010-11-17T15:27:00","2010-11-17T15:27:00","Not Applicable","1MB154","Christmas program"]
["ITSD-41680","Clay Hardman","Alissa Jones","*Teacher","Other","Closed","Major","2010-11-17T15:20:00","2010-11-17T15:28:00","2010-11-17T15:28:00","Not Applicable","1MB154","Christmas RSVP"]
["ITSD-41679","Clay Hardman","Jinsook Lee","*Teacher","Other","Closed","Major","2010-11-17T15:12:00","2010-11-17T15:31:00","2010-11-17T15:31:00","Not Applicable","1MB154","RSVP for Part-time Christmas Activity"]
["ITSD-41678","Clay Hardman","Richard Brown","*Teacher","Other","Closed","Major","2010-11-17T15:10:00","2010-11-17T15:32:00","2010-11-17T15:32:00","Not Applicable","1MB154","RSVP to Christmas Party"]
["ITSD-41677","Clay Hardman","Rodrigo Concha Flores","*Teacher","Other","Closed","Major","2010-11-17T15:08:00","2010-11-17T15:32:00","2010-11-17T15:33:00","Not Applicable","1MB154","Part-time Christmas Openhouse"]
["ITSD-41676","Clay Hardman","Lisa Corrigan","*Teacher","Other","Closed","Major","2010-11-17T15:06:00","2010-11-17T15:35:00","2010-11-17T15:35:00","Not Applicable","1MB154","Christmas Activity"]
["ITSD-41675","Clay Hardman","Samuel Garcia","*Teacher","Other","Closed","Major","2010-11-17T15:06:00","2010-11-17T15:37:00","2010-11-17T15:37:00","Not Applicable","1MB154","Christmas Party"]
["ITSD-41674","Clay Hardman","Christy Norris","*Teacher","Other","Closed","Major","2010-11-17T15:04:00","2010-11-17T15:38:00","2010-11-17T15:38:00","Not Applicable","1MB154","Christmas"]
["ITSD-41673","Clay Hardman","Joe Morris","*Teacher","Other","Closed","Major","2010-11-17T15:04:00","2010-11-17T15:39:00","2010-11-17T15:39:00","Not Applicable","1MB154","PARTY"]
["ITSD-41672","Clay Hardman","Brian Zundel","*Teacher","Other","Closed","Major","2010-11-17T14:54:00","2010-11-17T14:57:00","2010-11-17T14:58:00","Not Applicable","1MB154","RSVP to Christmas Openhouse"]
["ITSD-41671","Clay Hardman","Daniel L Hess","*Teacher","Other","Closed","Major","2010-11-17T14:44:00","2010-11-17T14:48:00","2010-11-17T14:49:00","Not Applicable","1MB154","Part-time employee open house"]
["ITSD-41669","Clay Hardman","Tiffani Mohrman","*Teacher","Other","Closed","Major","2010-11-17T14:16:00","2010-11-17T14:32:00","2010-11-17T14:49:00","Not Applicable","1MB154","Christmas Mtg."]
["ITSD-41666","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-17T13:42:00","2010-11-17T13:43:00","2010-11-17T13:43:00","User Account / Password","1MB154","Elder forgot password for MyLDSMail"]
["ITSD-41665","Caroline Williams","Robert Jeffrey Stephenson","Training Services (eg. TRC, gym, tutors)","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-17T13:30:00","2010-11-17T13:31:00","2010-11-17T13:31:00","Need Training","1M B154","Needs help installing print drivers on Mac laptop"]
["ITSD-41664","Caroline Williams","Robert Jeffrey Stephenson","Training Services (eg. TRC, gym, tutors)","SW - Microsoft Office Products","Closed","Minor","2010-11-17T13:26:00","2010-11-17T13:27:00","2010-11-17T13:27:00","Software Bug","138C","Can't authenticate to update Microsoft Office 2011 on Mac laptop"]
["ITSD-41663","Caroline Williams","Bryan Brockbank","*Teacher","Other","Closed","Major","2010-11-17T13:22:00","2010-11-17T13:28:00","2010-11-17T13:28:00","Other","18M","Part-time Christmas Activity RSVP"]
["ITSD-41662","Caroline Williams","Boman Stacey","*Teacher","Other","Closed","Minor","2010-11-17T13:06:00","2010-11-17T13:29:00","2010-11-17T13:29:00","Other","18M","RSVP MTC Christmas Activity"]
["ITSD-41661","Clay Hardman",888207902,"Ecclesiastical","SW - Internet / Intranet","Closed","Minor","2010-11-17T12:55:00","2010-11-17T12:56:00","2010-11-17T12:56:00","Other","1M-B154","Missionary needs to use our computer"]
["ITSD-41660","Clay Hardman","international missionary services","International MTCs","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-17T12:50:00","2010-11-17T12:52:00","2010-11-17T12:52:00","Need Toner / Paper","1MA99","\"Load tray one\" Paper needed in printer."]
["ITSD-41659","Natalia Jones",888217107,"*Missionary","SW - TALL","Closed","Trivial","2010-11-17T12:00:00","2010-11-17T12:02:00","2010-11-17T12:02:00","Not Applicable","8M233CL","I can't get TALL to load up"]
["ITSD-41658","Clay Hardman","Jan Carter","Ecclesiastical","SW - Microsoft Office Products","Closed","Major","2010-11-17T11:46:00","2010-11-17T11:48:00","2010-11-17T11:48:00","Need Training","1MA104","Request assistance converting .PDF to .DOC"]
["ITSD-41657","Natalia Jones",888217107,"*Missionary","Other","Closed","Trivial","2010-11-17T11:42:00","2010-11-17T11:51:00","2010-11-17T11:51:00","Not Applicable","18M319CL","Elder Martin forgot MyLDSMail username/password"]
["ITSD-41656","Hardware Engineering Specialist","Heather Jenson","*Teacher","HW - Monitor","Closed","Major","2010-11-15T18:37:00","2010-11-19T07:57:00","2010-11-19T07:57:00","Other","8M 229","Computer screen"]
["ITSD-41655","Clay Hardman","Megan Sollis","*Teacher","Other","Closed","Major","2010-11-17T11:08:00","2010-11-17T11:30:00","2010-11-17T11:30:00","Not Applicable","1MB154","RSVP"]
["ITSD-41654","Amy Mann","Kolby Bradley","*Teacher","Other","Closed","Major","2010-11-17T10:46:00","2010-11-17T11:02:00","2010-11-17T11:02:00","Not Applicable","x","RSVP"]
["ITSD-41653","Amy Mann","Jesse Del Toro","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Closed","Major","2010-11-17T10:42:00","2010-11-17T11:00:00","2010-11-17T11:01:00","Software Bug","17M263CL","Unexpected error when logging into Teacher Share"]
["ITSD-41652","Clay Hardman","Peggy Woffinden","Ecclesiastical","HW - Phone/Pager","Closed","Minor","2010-11-17T10:27:00","2010-11-17T12:55:00","2010-11-17T14:28:00","Not Applicable","1MA138","Voicemail needs to be changed"]
["ITSD-41650","Amy Mann","Tyler Smith","*Teacher","Other","Closed","Major","2010-11-17T10:00:00","2010-11-17T10:04:00","2010-11-17T10:04:00","Not Applicable","x","RSVP"]
["ITSD-41648","Bryce Newbold","Joseph Hollenbaugh","Training","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-17T09:43:00","2010-11-17T11:06:00","2010-11-17T11:06:00","Need Toner / Paper","18M141","Needs printer paper"]
["ITSD-41647","Tyson Stokes","Stephen Graham","Training","SW - Microsoft Outlook (Email)","Closed","Minor","2010-11-17T09:08:00","2010-11-17T09:43:00","2010-11-17T09:43:00","--Not Selected--","18M144","Can't send email from outlook on mac"]
["ITSD-41646","Brandon Horne","Melia Fonoimoana","IT Dept.","Other","Closed","Trivial","2010-11-17T08:28:00","2010-11-17T08:32:00","2010-11-17T08:32:00","--Not Selected--","1MB154","Luncheon"]
["ITSD-41645","Brandon Horne","Ben Miles","*Teacher","Other","Closed","Major","2010-11-16T23:16:00","2010-11-17T08:09:00","2010-11-17T08:09:00","--Not Selected--","class","RSVP"]
["ITSD-41644","Brandon Horne","Shayla Whipple","*Teacher","Other","Closed","Major","2010-11-16T22:52:00","2010-11-17T08:10:00","2010-11-17T08:10:00","--Not Selected--","class","Christmas Party"]
["ITSD-41643","Brandon Horne","Erika McIntyre","*Teacher","Other","Closed","Major","2010-11-16T21:58:00","2010-11-17T08:11:00","2010-11-17T08:11:00","--Not Selected--","class","RSVP"]
["ITSD-41642","Brandon Horne","Ryan Margetts","*Teacher","Other","Closed","Major","2010-11-16T21:14:00","2010-11-17T08:12:00","2010-11-17T08:12:00","--Not Selected--","class","RSVP"]
["ITSD-41641","Brandon Horne","Alex Call","*Teacher","Other","Closed","Major","2010-11-16T20:46:00","2010-11-17T08:13:00","2010-11-17T08:13:00","--Not Selected--","class","Christmas Reception"]
["ITSD-41640","Brandon Horne","Jeff Haderlie","*Teacher","Other","Closed","Major","2010-11-16T20:44:00","2010-11-17T08:14:00","2010-11-17T08:15:00","--Not Selected--","class","Christmas activity"]
["ITSD-41638","Brandon Horne","Michael Kuhle","*Teacher","Other","Closed","Major","2010-11-16T20:04:00","2010-11-17T08:15:00","2010-11-17T08:15:00","--Not Selected--","class","Devo"]
["ITSD-41637","Brandon Horne","Jared Huber","*Teacher","Other","Closed","Major","2010-11-16T19:40:00","2010-11-17T08:17:00","2010-11-17T08:17:00","--Not Selected--","class","Re: RSVP"]
["ITSD-41636","Brandon Horne","Brady Hodges","*Teacher","Other","Closed","Major","2010-11-16T19:38:00","2010-11-17T08:17:00","2010-11-17T08:18:00","--Not Selected--","class","RSVP Christmas Holiday Party"]
["ITSD-41635","Brandon Horne","Chad Horch","*Teacher","Other","Closed","Major","2010-11-16T19:36:00","2010-11-17T08:20:00","2010-11-17T08:20:00","--Not Selected--","class","MTC Christmas Reception RSVP - Chad Horch"]
["ITSD-41634","Brandon Horne","Morgan Taylor","*Teacher","Other","Closed","Major","2010-11-16T18:36:00","2010-11-17T08:24:00","2010-11-17T08:24:00","--Not Selected--","class","Christmas Activity RSVP"]
["ITSD-41633","Brandon Horne","Mackenzie Cope","*Teacher","Other","Closed","Major","2010-11-16T18:32:00","2010-11-17T08:27:00","2010-11-17T08:27:00","--Not Selected--","class","Re: Christmas meeting"]
["ITSD-41632","Brandon Horne","Mark Warr","*Teacher","Other","Closed","Major","2010-11-16T17:12:00","2010-11-17T08:28:00","2010-11-17T08:28:00","--Not Selected--","class","Rsvp"]
["ITSD-41631","Brandon Horne","Danny Smith","*Teacher","Other","Closed","Major","2010-11-16T16:58:00","2010-11-16T17:06:00","2010-11-16T17:06:00","--Not Selected--","class","RSVP for MTC part-time activity"]
["ITSD-41630","Rob Lindeman","Thain Segler","*Teacher","Other","Closed","Minor","2010-11-16T16:44:00","2010-11-16T16:56:00","2010-11-16T16:56:00","Wanted Information","1mb154","Christmas Activity"]
["ITSD-41629","Rob Lindeman","Jonny Liu","*Teacher","Other","Closed","Minor","2010-11-16T16:42:00","2010-11-16T16:56:00","2010-11-16T16:57:00","Wanted Information","1mb154","PT Christmas Activity"]
["ITSD-41627","Peter Nielson","Amy Mann","IT Dept.","HW - PC Failure","Closed","Major","2010-11-16T15:34:00","2010-11-17T14:23:00","2010-11-17T14:23:00","Configured Incorrectly","9M33911","\"A Disk error occurred\" restart computer"]
["ITSD-41626","Clay Hardman","Adam Michael Beus","*Teacher","Other","Closed","Major","2010-11-16T15:28:00","2010-11-16T15:43:00","2010-11-16T15:44:00","Not Applicable","1MB154","Christmas activity"]
["ITSD-41625","Clay Hardman","Clay Hardman","*Missionary","HW - Headset","Closed","Major","2010-11-16T15:10:00","2010-11-16T15:13:00","2010-11-16T15:13:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41624","Clay Hardman","Jacquie Stebar","*Teacher","Other","Closed","Major","2010-11-16T15:06:00","2010-11-16T15:15:00","2010-11-16T15:16:00","Not Applicable","1MB154","Christmas Party"]
["ITSD-41623","Rob Lindeman","Rob Lindeman","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-16T15:04:00","2010-11-16T16:30:00","2010-11-16T16:34:00","User Account / Password","1MC12LAUNDRY07","Needs to recover username and password."]
["ITSD-41620","Jonathan Willingham","Clay Hardman","Ecclesiastical","Other","Closed","Major","2010-11-16T14:39:00","2010-11-17T16:53:00","2010-11-17T16:53:00","--Not Selected--","1MA138","Needs to setup contacts in Outlook."]
["ITSD-41619","Devon Renshaw","Zachary Brough","*Teacher","Other","Closed","Minor","2010-11-16T14:30:00","2010-11-16T14:31:00","2010-11-18T19:35:00","Wanted Information","class","part-time Christmas activity"]
["ITSD-41618","Clay Hardman","Erik Andersen","*Teacher","Other","Closed","Major","2010-11-16T14:18:00","2010-11-16T14:30:00","2010-11-16T14:30:00","Not Applicable","1MB154","Christmas Activity Reservation"]
["ITSD-41617","Clay Hardman","Ben Smith","*Teacher","Other","Closed","Major","2010-11-16T14:14:00","2010-11-16T14:33:00","2010-11-16T14:42:00","Not Applicable","1MB154","Christmas Party RSVP"]
["ITSD-41616","Service Desk Repeating Tickets","Devon Renshaw","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-16T13:53:00","2010-11-16T13:57:00","2010-11-16T13:57:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41615","Devon Renshaw","Devon Renshaw","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-16T13:52:00","2010-11-16T13:56:00","2010-11-16T13:56:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41614","Clay Hardman","Hyein Clifton","*Teacher","Other","Closed","Minor","2010-11-16T13:27:00","2010-11-16T13:34:00","2010-11-16T13:35:00","Not Applicable","1MB154","RSVP"]
["ITSD-41613","Clay Hardman","Evans, Cydne S.","*Missionary","Other","Closed","Major","2010-11-16T13:27:00","2010-11-16T13:37:00","2010-11-16T13:38:00","Not Applicable","1MB154","FW: Christmas Holiday Party"]
["ITSD-41612","Clay Hardman","Evans, Cydne S.","*Teacher","Other","Closed","Major","2010-11-16T13:24:00","2010-11-16T13:39:00","2010-11-16T13:39:00","Not Applicable","1MB154","FW: Christmas Holiday Party"]
["ITSD-41611","Hardware Engineering Specialist","Walter Portillo","IT Dept.","HW - Monitor","Closed","Major","2010-11-16T12:57:00","2010-11-17T13:42:00","2010-11-17T13:42:00","HW Driver / Fail / Malfunction","18m32104","Monitor is completely dark you cant see anything **ORDERED WO638210**"]
["ITSD-41610","Clay Hardman","Clay Hardman","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-16T12:47:00","2010-11-16T12:47:00","2010-11-16T12:48:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41609","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-16T12:18:00","2010-11-16T12:33:00","2010-11-16T12:33:00","Access Rights","1MC12LAUNDRY10","Elder wants to check e-mail to see if his parents responded."]
["ITSD-41608","Caroline Williams",888191529,"*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-16T12:18:00","2010-11-16T12:31:00","2010-11-16T12:31:00","Wanted Information","1MC12LAUNDRY12","Would like to e-mail home before they leave tomorrow."]
["ITSD-41606","Devon Renshaw","Devon Renshaw","IT Dept.","SW - Internet / Intranet","Closed","Major","2010-11-16T11:53:00","2010-11-16T11:55:00","2010-11-16T11:55:00","Need Training","1mB154","Remote Login to Intra"]
["ITSD-41605","Devon Renshaw","Cassi Burdge","*Teacher","Other","Closed","Trivial","2010-11-16T11:44:00","2010-11-16T11:58:00","2010-11-18T19:27:00","--Not Selected--","1mb154","Christmas activity"]
["ITSD-41603","Caroline Williams","Steve Hale","*Teacher","Other","Closed","Minor","2010-11-16T11:21:00","2010-11-16T11:23:00","2010-11-16T11:24:00","Other","18M","RSVP"]
["ITSD-41602","Caroline Williams","Bradyn Barlow Beesley","International MTCs","SW--Other","Closed","Minor","2010-11-16T11:15:00","2010-11-16T11:19:00","2010-11-16T11:19:00","Wanted Information","18M138","Concern about address book hacking virus"]
["ITSD-41601","Caroline Williams","Jared Cooper","*Teacher","Other","Closed","Minor","2010-11-16T11:01:00","2010-11-16T11:03:00","2010-11-16T11:04:00","Other","18M","RSVP Christmas Activity"]
["ITSD-41600","Melia Fonoimoana","Melia Fonoimoana","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-16T10:59:00","2010-11-16T11:01:00","2010-11-16T11:01:00","User Account / Password","1MB154","Forgot user name and password"]
["ITSD-41599","Caroline Williams","Michael Olsen","*Teacher","Other","Closed","Minor","2010-11-16T10:31:00","2010-11-16T10:40:00","2010-11-16T10:40:00","Other","18M","Part Time Christmas Activity: 12:30"]
["ITSD-41598","Caroline Williams","Porter Ellett","*Teacher","Other","Closed","Major","2010-11-16T10:17:00","2010-11-16T10:30:00","2010-11-16T10:31:00","Other","18M","RSVP"]
["ITSD-41597","Caroline Williams","Steve Lohmeier","*Teacher","Other","Closed","Minor","2010-11-16T09:59:00","2010-11-16T10:12:00","2010-11-16T10:13:00","Other","18M","RSVP Dec 6"]
["ITSD-41596","Caroline Williams","Aaron Snyder","*Teacher","Other","Closed","Minor","2010-11-16T09:59:00","2010-11-16T10:28:00","2010-11-16T10:28:00","Other","18M","RSVP for Teacher Christmas Activity"]
["ITSD-41593","Caroline Williams","Lauran Lloyd","*Teacher","Other","Closed","Major","2010-11-16T09:45:00","2010-11-16T10:33:00","2010-11-16T10:33:00","Wanted Information","18M","PS"]
["ITSD-41592","Caroline Williams","Lauran Lloyd","*Teacher","Other","Closed","Minor","2010-11-16T09:41:00","2010-11-16T10:35:00","2010-11-16T10:35:00","Other","18M","Fwd: Christmas Party"]
["ITSD-41590","Caroline Williams","Robbie Irion","*Teacher","Other","Closed","Minor","2010-11-16T09:34:00","2010-11-16T10:36:00","2010-11-16T10:36:00","Other","18M","Christmas party RSVP"]
["ITSD-41589","Caroline Williams","Russell Michael","*Teacher","Other","Closed","Major","2010-11-16T09:25:00","2010-11-16T10:36:00","2010-11-16T10:36:00","Other","18M","RSVP"]
["ITSD-41588","Caroline Williams","Joshua Taylor","*Teacher","Other","Closed","Minor","2010-11-16T09:25:00","2010-11-16T10:37:00","2010-11-16T10:37:00","Other","18M","Josh Taylor - RSVP"]
["ITSD-41587","Melia Fonoimoana","Melia Fonoimoana","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-16T09:17:00","2010-11-16T09:19:00","2010-11-16T09:19:00","User Account / Password","1MB154","Missionary forgot his email"]
["ITSD-41586","Tyler Reed","Monica Milburn","Training","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-16T09:14:00","2010-11-16T09:16:00","2010-11-16T09:59:00","Need Toner / Paper","18M141","Need printer paper"]
["ITSD-41585","Caroline Williams","Andrew DeLaMare","*Teacher","Other","Closed","Minor","2010-11-16T08:46:00","2010-11-16T10:37:00","2010-11-16T10:37:00","Other","18M","Christmas Party"]
["ITSD-41583","Melia Fonoimoana","Lily Walker","Training","SW - Internet / Intranet","Closed","Major","2010-11-16T08:41:00","2010-11-16T10:48:00","2010-11-16T10:49:00","Server","18M141TRSPEC2","Can't use teacher share or other applications on the mtc intra"]
["ITSD-41581","Tyler Reed","Daniel Condie",null,"Other","Closed","Trivial","2010-11-16T08:06:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"Christmas Meeting"]
["ITSD-41580","Tyler Reed","Ben Fisher",null,"Other","Closed","Trivial","2010-11-15T23:52:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"RSVP"]
["ITSD-41579","Tyler Reed","Zack Morey",null,"Other","Closed","Trivial","2010-11-15T23:36:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"Christmas devotional"]
["ITSD-41578","Tyler Reed","Spencer Ponczoch",null,"Other","Closed","Trivial","2010-11-15T23:26:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"RSVP"]
["ITSD-41577","Tyler Reed","Laura Austin",null,"Other","Closed","Trivial","2010-11-15T23:03:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"RSVP Christmas Activity"]
["ITSD-41576","Tyler Reed","Adam Bahr",null,"Other","Closed","Trivial","2010-11-15T22:23:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"Christmas Party"]
["ITSD-41575","Tyler Reed","Riley Wilson",null,"Other","Closed","Trivial","2010-11-15T22:01:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"MTC Christmas Party"]
["ITSD-41574","Tyler Reed","Galina Chenina",null,"Other","Closed","Trivial","2010-11-15T21:33:00","2010-11-16T09:18:00","2010-11-16T09:19:00","Not Applicable",null,"RSVP for a Christams Party"]
["ITSD-41572","Brandon Horne","Kimball Palmer","*Teacher","Other","Closed","Major","2010-11-15T19:03:00","2010-11-15T20:29:00","2010-11-15T20:29:00","Wanted Information","class","Dec. 6 Christmas Devotional"]
["ITSD-41571","Brandon Horne","Christy Norris","*Teacher","Other","Closed","Major","2010-11-15T18:39:00","2010-11-15T20:30:00","2010-11-15T20:30:00","Wanted Information","class","Christmas Party"]
["ITSD-41570","Brandon Horne","Haley Hegstrom","*Teacher","Other","Closed","Major","2010-11-15T18:29:00","2010-11-15T20:31:00","2010-11-16T14:30:00","Wanted Information","class","part-time Christmas activity"]
["ITSD-41569","Brandon Horne","Martin Gille","*Teacher","Other","Closed","Major","2010-11-15T18:25:00","2010-11-15T20:32:00","2010-11-15T20:32:00","Wanted Information","class","Christmas activity"]
["ITSD-41568","Brandon Horne","farmerer@mtc.byu.edu","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Closed","Major","2010-11-15T18:01:00","2010-11-15T20:28:00","2010-11-15T20:28:00","Software Bug","18M331CL","unable to edit teacher log"]
["ITSD-41567","Brandon Horne","Brett Smith","*Teacher","Other","Closed","Major","2010-11-15T17:55:00","2010-11-15T20:34:00","2010-11-15T20:34:00","Wanted Information","class","Christmas party"]
["ITSD-41566","Brandon Horne","Christa Baxter","*Teacher","Other","Closed","Major","2010-11-15T17:39:00","2010-11-15T20:35:00","2010-11-15T20:35:00","Wanted Information","class","Christmas Devotional RSVP"]
["ITSD-41565","Brandon Horne","Andy Griffin","*Teacher","Other","Closed","Major","2010-11-15T17:21:00","2010-11-15T20:41:00","2010-11-15T20:41:00","--Not Selected--","class","RSVP"]
["ITSD-41563","Brandon Horne","Spencer Mecham","*Teacher","Other","Closed","Major","2010-11-15T17:13:00","2010-11-15T20:42:00","2010-11-15T20:42:00","--Not Selected--","class","RSVP"]
["ITSD-41562","Brandon Horne","Allen Purvis","*Teacher","Other","Closed","Major","2010-11-15T16:49:00","2010-11-15T20:43:00","2010-11-15T20:43:00","--Not Selected--","class","Christmas Thing"]
["ITSD-41561","Amy Mann","Mark Broadbent","*Teacher","Other","Closed","Major","2010-11-15T16:39:00","2010-11-15T16:42:00","2010-11-15T16:42:00","Not Applicable","x","christmas meeting"]
["ITSD-41560","Amy Mann","Bradley Byington","*Teacher","Other","Closed","Major","2010-11-15T16:37:00","2010-11-15T16:40:00","2010-11-15T16:40:00","Not Applicable","x","Christmas activity RSVP"]
["ITSD-41559","Amy Mann","Anna Borgholthaus","*Teacher","Other","Closed","Major","2010-11-15T16:30:00","2010-11-15T16:32:00","2010-11-15T16:32:00","Not Applicable","x","RSVP for Christmas party"]
["ITSD-41558","Amy Mann","Aaron Collette","*Teacher","Other","Closed","Major","2010-11-15T16:29:00","2010-11-15T16:31:00","2010-11-15T16:31:00","Not Applicable","x","Part-Time Christmas Activity"]
["ITSD-41557","Sam Jarman","Craig Cosgrove","Training Services (eg. TRC, gym, tutors)","SW--Other","Closed","Trivial","2010-11-15T16:18:00","2010-11-18T12:44:00","2010-11-18T12:44:00","User Account / Password","19M-175","Needed Network Drives on Mac"]
["ITSD-41556","Amy Mann","Stephen Middleton","*Teacher","Other","Closed","Major","2010-11-15T16:05:00","2010-11-15T16:21:00","2010-11-15T16:21:00","Not Applicable","x","RSVP"]
["ITSD-41555","Amy Mann","Jonathan Arnell","*Teacher","Other","Closed","Major","2010-11-15T16:05:00","2010-11-15T16:20:00","2010-11-15T16:20:00","Not Applicable","x","Christmas Party RSVP"]
["ITSD-41554","Amy Mann","Zak Corbridge","*Teacher","Other","Closed","Major","2010-11-15T15:41:00","2010-11-15T15:54:00","2010-11-15T15:54:00","Not Applicable","x","Zach Corbridge"]
["ITSD-41553","Amy Mann","Jones, Justin L.","*Teacher","Other","Closed","Major","2010-11-15T15:31:00","2010-11-15T16:00:00","2010-11-15T16:00:00","Not Applicable","x","RSVP Christmas Activity"]
["ITSD-41552","Amy Mann","Hansen, Sara K.","*Missionary","Other","Closed","Major","2010-11-15T15:27:00","2010-11-15T15:59:00","2010-11-15T15:59:00","Not Applicable","x","Christmas Reception"]
["ITSD-41551","Brandon Horne","Rose Robison","Ecclesiastical","SW--Other","Closed","Major","2010-11-15T15:26:00","2010-11-15T16:29:00","2010-11-15T16:29:00","Installation Corrupt","1M B-122","Borland Database Error"]
["ITSD-41550","Amy Mann","farmerer@mtc.byu.edu","*Missionary","Printer, Fax, Copier, Scanner","Closed","Major","2010-11-15T15:25:00","2010-11-15T16:19:00","2010-11-15T16:19:00","Not Applicable","18M32210","Lost print job"]
["ITSD-41548","Amy Mann","farmerer@mtc.byu.edu","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-15T15:19:00","2010-11-15T16:24:00","2010-11-15T16:24:00","Wanted Information","x","Need more e-mail time"]
["ITSD-41547","Amy Mann","Casey Alvarez","*Teacher","Other","Closed","Major","2010-11-15T15:09:00","2010-11-15T15:56:00","2010-11-15T15:56:00","Not Applicable","x","Re: Part-time Christmas Activity"]
["ITSD-41546","Brandon Horne","farmerer@mtc.byu.edu","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-15T15:07:00","2010-11-15T16:38:00","2010-11-15T16:38:00","Access Rights","lab","wants more email time"]
["ITSD-41545","Sandra Mierisch","Craig Cosgrove","Training Services (eg. TRC, gym, tutors)","HW - Phone/Pager","Closed","Major","2010-11-15T15:05:00","2010-11-17T15:17:00","2010-11-17T15:21:00","--Not Selected--","19M-175","Cisco IP Phone has problems"]
["ITSD-41544","Amy Mann","Dallin Swiss","*Teacher","Other","Closed","Major","2010-11-15T14:47:00","2010-11-15T15:57:00","2010-11-15T15:57:00","Not Applicable","x","MTC Christmas Party"]
["ITSD-41543","Rob Lindeman","Corey Calder","*Teacher","Other","Closed","Major","2010-11-15T14:37:00","2010-11-15T16:27:00","2010-11-15T16:27:00","Not Applicable","x","RSVP for Christmas devotional"]
["ITSD-41542","Hardware Engineering Specialist","Craig Cosgrove","Training Services (eg. TRC, gym, tutors)","HW - Phone/Pager","Closed","Minor","2010-11-15T13:58:00","2010-11-17T15:22:00","2010-11-17T15:22:00","--Not Selected--","19M175","Problems with IP phone"]
["ITSD-41541","Sam Jarman","Clay Hardman","*Missionary","SW - TALL","Closed","Minor","2010-11-15T13:48:00","2010-11-15T14:42:00","2010-11-15T14:42:00","Need Training","1MB154","User already logged into TALL"]
["ITSD-41540","Caroline Williams","Caroline Williams","*Missionary","Other","Closed","Minor","2010-11-15T13:43:00","2010-11-15T13:45:00","2010-11-15T13:45:00","Wanted Information","1MB154 Walk In","Where to print and pay cash"]
["ITSD-41538","Caroline Williams","Teresa Corry","Training Services (eg. TRC, gym, tutors)","Other","Closed","Major","2010-11-15T13:31:00","2010-11-15T13:36:00","2010-11-15T13:36:00","Other","9M221","FW: Attendees for Christmas Luncheon"]
["ITSD-41537","Rob Lindeman","Daryl Glazier","IT Dept.","Other","Closed","Minor","2010-11-15T13:23:00","2010-11-16T13:58:00","2010-11-16T16:57:00","Other","1mb154","Need a camera for a tour"]
["ITSD-41535","Clay Hardman","Jeremiah Lee","*Missionary","Other","Closed","Major","2010-11-15T13:13:00","2010-11-15T13:17:00","2010-11-15T13:21:00","Wanted Information","1MB154","Part-time Christmas activity"]
["ITSD-41534","Caroline Williams","Corey Kent Petersen","Training","SW - Reports / Reportal","Closed","Minor","2010-11-15T13:10:00","2010-11-15T13:12:00","2010-11-15T13:12:00","Access Rights","18M141","How to get a missionary's evaluation of a teacher in PDF form"]
["ITSD-41533","Rob Lindeman","Brandon Bishoff","*Teacher","Other","Closed","Minor","2010-11-15T13:01:00","2010-11-15T13:04:00","2010-11-15T13:05:00","Wanted Information","1mb154","3:30 pm Reservation"]
["ITSD-41532","Caroline Williams","Caroline Williams","*Teacher","SW - Internet / Intranet","Closed","Minor","2010-11-15T13:01:00","2010-11-15T13:03:00","2010-11-15T13:03:00","Wanted Information","1MC118CL","Two links in the First Four Days aren't working"]
["ITSD-41531","Rob Lindeman","Kei Eto","*Teacher","Other","Closed","Minor","2010-11-15T12:59:00","2010-11-15T13:02:00","2010-11-15T13:05:00","Wanted Information","1mb154","Part-time Christmas Activity"]
["ITSD-41530","Caroline Williams","Amor Larson","Administration","SW - Reports / Reportal","Closed","Major","2010-11-15T12:52:00","2010-11-16T10:45:00","2010-11-16T10:45:00","Other","1MA110","Limited Access/Reports in Online Reports"]
["ITSD-41529","Caroline Williams","Hawks, Jeffrey C.","Training","Other","Closed","Minor","2010-11-15T12:45:00","2010-11-15T12:57:00","2010-11-15T12:57:00","Other","18M","Part time Christmas activity"]
["ITSD-41527","Caroline Williams","Heaton, Richard I.","Administration","HW - Peripherals (keyboard, speakers, etc.)","Closed","Major","2010-11-15T12:40:00","2010-11-15T12:44:00","2010-11-15T12:45:00","Other","1MA110A","Optical mouse not working"]
["ITSD-41526","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:36:00","2010-11-15T12:38:00","2010-11-15T12:38:00","Need Training","1MB154","Sister printed e-mail and it cutoff"]
["ITSD-41525","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:34:00","2010-11-15T12:35:00","2010-11-15T12:35:00","User Account / Password","1MB154","Elder doesn't know MyLDSMail login information"]
["ITSD-41524","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:31:00","2010-11-15T12:33:00","2010-11-15T12:33:00","User Account / Password","1MB154","Elder has not set up his MyLDSMail account"]
["ITSD-41523","Caroline Williams","Caroline Williams","*Missionary","SW - Dynamic Scheduler","Closed","Minor","2010-11-15T12:28:00","2010-11-15T12:29:00","2010-11-15T12:29:00","Server","1MB154","Elders cannot schedule TEs in Dynamic Scheduler"]
["ITSD-41522","Caroline Williams","Peggy Woffinden","Administration","SW - Microsoft Windows (e.g. domain, policy)","Closed","Minor","2010-11-15T12:24:00","2010-11-15T12:25:00","2010-11-15T12:26:00","Wanted Information","1MA119","Would like to hide icons from her desktop"]
["ITSD-41521","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:16:00","2010-11-15T12:21:00","2010-11-15T12:21:00","User Account / Password","Home","Pre-MTC Elder's mother called about her son's MyLDSMail account"]
["ITSD-41520","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:09:00","2010-11-15T12:14:00","2010-11-15T12:14:00","User Account / Password","Costa Rica","Costa Rica mission office calling about sister's MyLDSMail account being locked"]
["ITSD-41519","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T12:06:00","2010-11-15T12:07:00","2010-11-15T12:07:00","User Account / Password","1MB154 Walk in","Elder doesn't know MyLDSMail login information"]
["ITSD-41518","Clay Hardman","Corey Kent Petersen","Training","Other","Closed","Major","2010-11-15T12:05:00","2010-11-15T12:27:00","2010-11-15T12:27:00","Wanted Information","18M141I","RSVP"]
["ITSD-41517","Caroline Williams","Caroline Williams","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-15T11:57:00","2010-11-15T12:03:00","2010-11-15T12:03:00","Access Rights","8M32103","Elder Needs to e-mail family not on P-Day"]
["ITSD-41516","Caroline Williams","Caroline Williams","*Missionary","Other","Closed","Minor","2010-11-15T11:55:00","2010-11-15T12:00:00","2010-11-15T12:00:00","Other","8M121","Elder saw another Elder on YouTube"]
["ITSD-41514","Caroline Williams","Jesse Del Toro","*Teacher","SW - Employee Mgr / Work Scheduler","Closed","Minor","2010-11-15T11:39:00","2010-11-15T11:40:00","2010-11-15T11:42:00","Server","17M259CL","Employee Manager Problems"]
["ITSD-41513","Caroline Williams","Caroline Williams","*Missionary","Other","Closed","Minor","2010-11-15T11:24:00","2010-11-15T11:27:00","2010-11-15T11:27:00","Other","17M151CL","Lyrics to \"Come Thou Font of Every Blessing\""]
["ITSD-41512","Clay Hardman","Bryce Pinder","*Teacher","Other","Closed","Major","2010-11-15T10:47:00","2010-11-15T11:34:00","2010-11-15T11:34:00","Wanted Information","1MB154","RSVP Christmas program"]
["ITSD-41510","Amy Mann","Peggy Woffinden","Ecclesiastical","SW--Other","Closed","Critical","2010-11-15T09:42:00","2010-11-15T14:42:00","2010-11-15T14:42:00","New Feature","1MA119","Can't login to computer"]
["ITSD-41509","Melia Fonoimoana","Travis Steward","Training","SW--Other","Closed","Major","2010-11-15T09:21:00","2010-11-15T09:31:00","2010-11-15T09:31:00","Need Training","18M237","Need address for Salt Lake MTC inquiry"]
["ITSD-41508","Melia Fonoimoana","Aaron Snyder","Training","HW - Monitor","Closed","Major","2010-11-15T09:11:00","2010-11-15T09:14:00","2010-11-15T09:14:00","Configured Incorrectly","18M138G","Can't login to mac computer"]
["ITSD-41506","Brandon Horne","Brandon Horne","Ecclesiastical","SW - Internet / Intranet","Closed","Minor","2010-11-15T08:27:00","2010-11-15T08:28:00","2010-11-17T08:25:00","Other","1M-B154","Missionary needs to use our computer"]
["ITSD-41505","Melia Fonoimoana","Po Tim Kwun","*Teacher","SW--Other","Closed","Major","2010-11-15T08:19:00","2010-11-15T08:31:00","2010-11-15T08:31:00","Need Training","18M303CL","Could not use media library"]
["ITSD-41502","Caroline Williams","farmerer@mtc.byu.edu","*Missionary","Other","Closed","Trivial","2010-11-13T16:40:00","2010-11-15T08:13:00","2010-11-15T08:13:00","Wanted Information","1MC12LAUNDRY09","Questions concerning Choir :)"]
["ITSD-41501","Rob Lindeman","Rhett Staples","*Teacher","SW - Dynamic Scheduler","Closed","Minor","2010-11-13T10:28:00","2010-11-15T11:36:00","2010-11-16T14:56:00","Configured Incorrectly","18M450CL","Missionary Missing in Dynamic Scheduler and Branch Reports"]
["ITSD-41500","Rob Lindeman",888204993,"*Missionary","SW - Dynamic Scheduler","Closed","Major","2010-11-13T08:14:00","2010-11-15T08:16:00","2010-11-15T08:16:00","Server","18M443CL","Unable to log in to Dynamic Scheduler"]
["ITSD-41498","Rob Lindeman","Rob Lindeman","IT Dept.","SW - TALL","Closed","Minor","2010-11-12T20:39:00","2010-11-12T20:40:00","2010-11-12T20:40:00","Installation Corrupt","18m42103","Tongan Tall Failed Login"]
["ITSD-41497","Rob Lindeman","Rob Lindeman","IT Dept.","SW - TALL","Closed","Minor","2010-11-12T20:39:00","2010-11-12T20:40:00","2010-11-12T20:40:00","Installation Corrupt","18m43408","Spanish Tall Failed Login"]
["ITSD-41496","Rob Lindeman","Rob Lindeman","IT Dept.","SW - TALL","Closed","Minor","2010-11-12T20:39:00","2010-11-12T20:43:00","2010-11-12T20:43:00","Installation Corrupt","1MB154","Spanish Tall Failed Login"]
["ITSD-41495","David Oakes","David Oakes","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-12T17:00:00","2010-11-12T17:01:00","2010-11-12T17:01:00","User Account / Password","home","Future elder has duplicate myldsmail accounts (can't get in)"]
["ITSD-41494","David Oakes","Sandra Mierisch","IT Dept.","Other","Closed","Trivial","2010-11-12T16:58:00","2010-11-12T16:59:00","2010-11-12T16:59:00","Other","Service Desk","Sandy had me copy the handwritten RSVP list to a spreadsheet"]
["ITSD-41492","David Oakes","David Oakes","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-12T16:53:00","2010-11-12T16:53:00","2010-11-12T16:54:00","User Account / Password","1MB154","E. Tauria needs to setup new myldsmail account"]
["ITSD-41491","David Oakes","David Oakes","Ecclesiastical","SW--Other","Closed","Minor","2010-11-12T16:49:00","2010-11-12T16:50:00","2010-11-12T16:50:00","Software Not Installed","service desk","Pres. Hacking wants to have the international calls link added to desktop"]
["ITSD-41490","David Oakes","David Oakes","*Missionary","HW - Peripherals (keyboard, speakers, etc.)","Closed","Major","2010-11-12T16:46:00","2010-11-12T16:47:00","2010-11-12T16:47:00","Wanted Information","service desk","elder needs keyboard in arabic"]
["ITSD-41489","David Oakes","Linda Mullins","Scheduling","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-12T16:44:00","2010-11-12T16:45:00","2010-11-12T16:45:00","Other","service desk","wants help printing off labels"]
["ITSD-41488","Devon Renshaw","Rebeca Souza","Training","Video Conference (webcam, Skype, etc.)","Closed","Minor","2010-11-12T16:39:00","2010-11-12T16:42:00","2010-11-18T15:15:00","--Not Selected--","4m12309","Can't Download New Version Of Skype"]
["ITSD-41486","Jonathan Willingham","Sandra Mierisch","Sr Missionary, Mission Pres, GA","HW--Other","Closed","Major","2010-11-12T16:28:00","2010-11-16T14:21:00","2010-11-16T14:21:00","Other","17M-171","16 November, Tuesday: Verify readiness of lab for Humanitarian/Employement training before 2:45 pm"]
["ITSD-41484","David Oakes","David Oakes","*Missionary","SW - MyLDSMail","Closed","Minor","2010-11-12T16:08:00","2010-11-12T16:09:00","2010-11-12T16:14:00","User Account / Password","service desk","Sister needs to find out myldsmail username"]
["ITSD-41483","David Oakes","David Oakes","Sr Missionary, Mission Pres, GA","SW - Internet / Intranet","Closed","Trivial","2010-11-12T16:06:00","2010-11-12T16:07:00","2010-11-12T16:07:00","Wanted Information","Service Desk","Sister Query needs to email someone real quick"]
["ITSD-41482","David Oakes","David Oakes","Training","Video Conference (webcam, Skype, etc.)","Closed","Major","2010-11-12T16:02:00","2010-11-12T16:04:00","2010-11-12T16:05:00","Other","Outisde phone call","Carlos Alavrez is trying to set up Polycom with us"]
["ITSD-41481","David Oakes","Vickie Gunther","Scheduling","Other","Closed","Minor","2010-11-12T15:58:00","2010-11-12T15:59:00","2010-11-12T15:59:00","Other","1MA94","Needs a cart to load some things"]
["ITSD-41480","Devon Renshaw","Sandra Mierisch","IT Dept.","Printer, Fax, Copier, Scanner","Closed","Critical","2010-11-12T14:26:00","2010-11-17T10:13:00","2010-11-17T11:58:00","HW Driver / Fail / Malfunction","18m200","Clinical PRINTER not working"]
["ITSD-41478","Caroline Williams","Heaton, Richard I.","Administration","HW - Phone/Pager","Closed","Minor","2010-11-12T12:32:00","2010-11-12T12:33:00","2010-11-12T12:33:00","Software Bug","1MB154 Phone Call","Samsung Vibrant frozen"]
["ITSD-41477","Devon Renshaw","Daryl Glazier","IT Dept.","Network","Closed","Major","2010-11-12T12:22:00","2010-11-12T13:48:00","2010-11-12T13:49:00","Network","8M339","This computer will not load Assessment Tools, \"Page cannot be displayed\""]
["ITSD-41476","Kofi Friar","Kofi Friar","*Missionary","SW - MyLDSMail","Closed","Major","2010-11-12T11:40:00","2010-11-12T11:42:00","2010-11-12T11:42:00","User Account / Password","1MB154","Needs to setup new myldsmail account"]
["ITSD-41475","Daryl Glazier","Daryl Glazier","IT Dept.","HW - Headset","Closed","Major","2010-11-12T11:30:00","2010-11-12T11:31:00","2010-11-12T11:32:00","HW Driver / Fail / Malfunction","8M32112","Unable to record voice on this computer"]
["ITSD-41474","Caroline Williams","Burdis, Jacob R.","Training","SW - Employee Mgr / Work Scheduler","Closed","Minor","2010-11-12T11:26:00","2010-11-12T11:28:00","2010-11-12T11:28:00","Software Bug","1MB154 Phone Call","Can't Schedule Past Today in Work Scheduler"]
["ITSD-41473","Sam Jarman","Stephen Graham","Training","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-12T11:00:00","2010-11-12T11:28:00","2010-11-12T11:28:00","Printer Not Installed","18m140","Missing printers in windows VM"]
["ITSD-41472","Caroline Williams","Corey Kent Petersen","Training","HW - PC Failure","Closed","Minor","2010-11-12T09:37:00","2010-11-16T10:43:00","2010-11-16T10:43:00","Software Bug","18M141","Needs Computer Reimaged"]
["ITSD-41467","Melia Fonoimoana","Craig Nordstrom","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Closed","Major","2010-11-12T07:30:00","2010-11-18T08:56:00","2010-11-18T08:56:00","Software Bug","18M244","Excel spreadsheet not opening"]
["ITSD-41460","Jonathan Willingham","Devon Renshaw","IT Dept.","Video Conference (webcam, Skype, etc.)","Closed","Minor","2010-11-11T17:11:00","2010-11-12T15:31:00","2010-11-12T15:31:00","Not Applicable","1mA91","Set up POLYCOM"]
["ITSD-41459","Devon Renshaw","mtcinfodesk","*Missionary","SW - External MTC Website","Closed","Major","2010-11-11T17:08:00","2010-11-12T14:41:00","2010-11-12T14:43:00","Access Rights","Outside the MTC","Elder Hogan- PMG Videos"]
["ITSD-41452","Sandra Mierisch","Chris Randall","Training","SW - Microsoft Outlook (Email)","Resolved","Major","2010-11-11T14:40:00","2010-11-12T16:06:00","2010-11-12T16:06:00","Other","18M105","Access to Control 18M-102 Outlook Schedule"]
["ITSD-41443","David Oakes","Stephen Graham","Training","Other","Closed","Trivial","2010-11-11T11:58:00","2010-11-12T13:09:00","2010-11-12T13:09:00","Need Training","18m144","Needs to know how to create folders on Mac"]
["ITSD-41439","Tyson Stokes","David Oakes","IT Dept.","SW - Altiris","Closed","Major","2010-11-11T10:45:00","2010-11-12T16:41:00","2010-11-12T16:42:00","--Not Selected--","service desk","Symantec Registry Files Deletion"]
["ITSD-41435","Jonathan Willingham","Jim Low","IT Dept.","Printer, Fax, Copier, Scanner","Closed","Minor","2010-11-11T08:44:00","2010-11-19T07:51:00","2010-11-19T07:51:00","--Not Selected--","18M227","problems printing to Media printer."]
["ITSD-41431","David Oakes","Fernando De Leon Mazariegos","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Closed","Minor","2010-11-10T16:00:00","2010-11-17T15:18:00","2010-11-17T15:19:00","Server","7M223CL","Teacher reportal assessment charts not working"]
["ITSD-41425","Bryce Newbold","Julia Halls","Scheduling","HW - PC Move / Install","Closed","Trivial","2010-11-10T13:46:00","2010-11-17T11:25:00","2010-11-17T11:25:00","Not Applicable","18m middle lgm room","Setup 3 photo laptops in total with normal setup by 11am Wed, Nov 17th"]
["ITSD-41420","Caroline Williams",888217944,"*Teacher","SW - Dynamic Scheduler","Closed","Minor","2010-11-10T13:14:00","2010-11-15T11:20:00","2010-11-15T11:20:00","Configured Incorrectly","10M33905","Missionary cannot schedule TE in Dynamic Scheduler"]
["ITSD-41398","Amy Mann","Jonathan Willingham","Ecclesiastical","SW--Other","Closed","Major","2010-11-09T17:58:00","2010-11-12T11:14:00","2010-11-12T11:14:00","User Account / Password","A138","President Hacking Needs access to Missionary change"]
["ITSD-41396","Rob Lindeman","Rob Lindeman","IT Dept.","SW--Other","Closed","Minor","2010-11-09T16:44:00","2010-11-12T15:26:00","2010-11-12T15:27:00","Server","9m","TRC Volunteer Manager Not Opening"]
["ITSD-41394","Rob Lindeman","Nate Tanner","Training","SW - Microsoft Outlook (Email)","Closed","Minor","2010-11-09T16:01:00","2010-11-12T14:38:00","2010-11-12T14:38:00","Server","18m104-tannernm","Email sent out undeliverable"]
["ITSD-41319","David Oakes","Reese Gneiting","*Teacher","SW - Teacher Curriculum (TA, logs, videos, etc.)","Resolved","Minor","2010-11-05T16:53:00","2010-11-18T08:35:00","2010-11-18T08:35:00","Software Bug","Service Desk","Can't open branch reports in TS"]
["ITSD-41259","David Oakes","Michelle Page","*Teacher","SW - Reports / Reportal","Closed","Minor","2010-11-04T08:55:00","2010-11-17T17:31:00","2010-11-17T17:31:00","Software Bug","8M","Teacher Reportal won't connect"]
["ITSD-41214","Caroline Williams","Jo Lynn Carter","Training","SW--Other","Closed","Major","2010-11-03T11:40:00","2010-11-12T11:31:00","2010-11-12T11:31:00","Access Rights","home residence","CLONE -Cannot access work scheduler"]
["ITSD-41191","Hardware Engineering Specialist","Walter Portillo","IT Dept.","HW - Monitor","Closed","Minor","2010-11-02T14:55:00","2010-11-17T13:37:00","2010-11-17T13:37:00","HW Driver / Fail / Malfunction","18m32202","Monitor is completely dark you cant see anything **ORDERED W0578744**"]
["ITSD-41109","Devon Renshaw","Sandra Pratt","BYU Aux. (Clinical, Mail, Health, etc.)","Printer, Fax, Copier, Scanner","Closed","Major","2010-10-29T14:44:00","2010-11-18T10:41:00","2010-11-18T10:42:00","Other","18m200","Printer Problem"]
["ITSD-41044","Sam Jarman","Service Desk Repeating Tickets","Training","Printer, Fax, Copier, Scanner","Closed","Major","2010-10-26T20:26:00","2010-11-18T12:12:00","2010-11-19T09:42:00","Need Toner / Paper","18m140","Toner needs to be replaced"]
["ITSD-40991","Caroline Williams","George Taylor","Training Services (eg. TRC, gym, tutors)","SW--Other","Closed","Minor","2010-10-25T11:03:00","2010-11-17T13:22:00","2010-11-17T13:22:00","Other","18M131","Can we convert old Corel Presentations?"]
["ITSD-40624","Jimmy Stoddard","Daryl Glazier","IT Dept.","SW - Microsoft Windows (e.g. domain, policy)","Closed","Minor","2010-10-11T14:07:00","2010-11-16T08:36:00","2010-11-16T08:36:00","Configured Incorrectly","18M359","Error when trying to use volume control"]
["ITSD-40558","Caroline Williams","Brandon Kern","Training Services (eg. TRC, gym, tutors)","SW - Employee Mgr / Work Scheduler","Closed","Minor","2010-10-08T12:03:00","2010-11-12T11:43:00","2010-11-18T19:13:00","Configured Incorrectly","18M138","Cannot see one of his teachers' reports"]
["ITSD-40552","Sandra Mierisch","Ben Murphy","Training","Network","Reopened","Minor","2010-10-08T08:32:00","2010-11-16T14:12:00","2010-11-16T14:12:00","Network","9M223","Needs a Jack activated"]
["ITSD-40489","Rob Lindeman","Arredondo, Victor E.","Training","SW - Microsoft Outlook (Email)","Closed","Minor","2010-10-05T16:42:00","2010-11-12T14:52:00","2010-11-12T14:52:00","Other","9m22301","CLONE -Teacher Share calendar won't sync"]
["ITSD-39977","Peter Nielson","Peter Nielson","IT Dept.","SW--Other","Closed","Trivial","2010-09-17T10:24:00","2010-11-15T13:01:00","2010-11-15T13:01:00","Unknown","18m4th 42202, 42208, 43308","Headset app for testing not functional"]
["ITSD-39629","Peter Nielson","Peter Nielson","IT Dept.","Other","Closed","Trivial","2010-09-10T10:22:00","2010-11-15T13:04:00","2010-11-15T13:04:00","Need Training","1mb154","Test Mac laptop"]
["ITSD-39395","Daryl Glazier","Daryl Glazier","IT Dept.","SW--Other","Closed","Trivial","2010-09-02T10:28:00","2010-11-12T12:16:00","2010-11-12T12:16:00","New Feature","1MB152","Change \"IT Dept.\" to \"Technology\""]
["ITSD-39349","Peter Nielson","Peter Nielson","Research/Evaluation","SW - Microsoft Windows (e.g. domain, policy)","Closed","Trivial","2010-09-01T11:05:00","2010-11-15T13:00:00","2010-11-15T13:00:00","Unknown","18M116","Computer freezes when using sleep mode"]
["ITSD-39207","Rob Lindeman","Kathleen E. Lund","Scheduling","SW - Scheduling","Closed","Major","2010-08-27T10:36:00","2010-11-12T14:56:00","2010-11-12T14:57:00","Access Rights","1M-A94","Can't remove names from the Wizard"]
["ITSD-38863","Bryce Newbold","Dustin Higginson","Training Services (eg. TRC, gym, tutors)","SW - Dynamic Scheduler","Closed","Trivial","2010-08-17T15:22:00","2010-11-16T08:27:00","2010-11-16T10:36:00","Software Bug","9m","CLONE -One of Brother Chan's appointments doesn't appear in the printable schedule for this Friday while the rest do."]
["ITSD-38535","Bryce Newbold","Dustin Higginson","Training Services (eg. TRC, gym, tutors)","SW - Dynamic Scheduler","Closed","Trivial","2010-08-06T08:35:00","2010-11-16T08:28:00","2010-11-16T08:29:00","Software Bug","9m-219","Sister Alicia Smith double booked."]
["ITSD-38486","Bryce Newbold","Steve McCall","Training Services (eg. TRC, gym, tutors)","SW - Dynamic Scheduler","Closed","Trivial","2010-08-04T13:02:00","2010-11-16T08:31:00","2010-11-16T08:32:00","Software Bug","TRC","Have a bug with dynamic scheduler"]
["Generated at Fri Nov 19 11:08:38 MST 2010 by Riley Jenkins using JIRA 4.1.2#531. "]

{"sheet":"IT Employee Lookup","index":2,"n_rows":54,"n_cols":2,"rows_kept":54,"cut":false,"hidden":false,"merged":[]}
["We do not send surveys to these people","We do not send surveys assigned to these people"]
["Amy Mann","Brad T. Anderson"]
["Brad T. Anderson","Chris Marble"]
["Brandon Horne","Christopher Marble"]
["Bryan Braun","Daniel J. Brown"]
["Bryce Newbold","Daryl Glazier"]
["Chris Marble","Departed Employee"]
["Christopher Marble","Hardware Engineering Specialist"]
["Colton Malone","James T Stoddard"]
["Daniel J. Brown","Johnny Biolo"]
["Departed Employee","Lance G Heiner"]
["Departed Missionary","Matt Mayne"]
["Eric Farmer","Mike Brockbank"]
["Griffin Weaver","Ray Thompson"]
["Hardware Engineering Specialist","RJ Whitehead"]
["James T Stoddard","Sandra Mierisch"]
["Joaquim Cuaira","Sara Lemmon"]
["Johnny Biolo","Tyson Stokes"]
["Kofi Friar","Unassigned"]
["Kyle Ruwe","Zach Kendrick"]
["Lance G Heiner","Mail Delivery Subsystem"]
["Matt Mayne","Randall Robertson"]
["Mike Brockbank"]
["mtcinfodesk"]
["Natalia Jones"]
["Peter Nielson"]
["Ray Thompson"]
["Randy Evans"]
["Riley Jenkins"]
["RJ Whitehead"]
["Sandra Mierisch"]
["Sara Lemmon"]
["Seth Gwartney"]
["Trevor Hoth"]
["Tyler Reed"]
["Tyson Stokes"]
["Tyson Stokes (TEST)"]
["Unassigned"]
["Walter Portillo"]
["Zach Kendrick"]
["referrals"]
["Media"]
["Rob Lindeman"]
["Sam Jarman"]
["David Oakes"]
["Clay Hardman"]
["Caroline Williams"]
["international missionary services"]
["MTC Provo, Teacher Hire"]
["farmerer@mtc.byu.edu"]
["Service Desk Reporter"]
["Randall Robertson"]
["Devon Renshaw"]
["Melia Fonoimoana"]

{"sheet":"Do Not Contact","index":3,"n_rows":42,"n_cols":2,"rows_kept":42,"cut":false,"hidden":false,"merged":[]}
["Name"]
["DO NOT DELETE ME!!! PLEASE :)"]
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[null,"1 Week"]
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[null,"2 Weeks"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"3 Weeks"]
[]
[]
[]
[]
[]
[]
[]
[]
[]
[null,"1 Month"]